Refund and Returns Policy
All sales are final. We do not offer refunds.
Every item in the IncenseNashtrays shop is made to order. Nothing is pre-printed or held in inventory — your shirt, hoodie, or print is produced specifically for you after you place your order. Because of this, we are unable to accept returns or issue refunds for change of mind, incorrect size selection, or ordering the wrong item.
Please review the size guide and product details carefully before ordering.
Damaged or defective items
If your item arrives damaged, defective, or misprinted, we will exchange it at no cost to you.
To request an exchange, email contact@incensenashtrays.com within 14 days of delivery and include:
- Your order number
- A description of the issue
- Clear photographs of the item showing the damage or defect, including the printed area
- A photograph of the shipping package if the damage occurred in transit
Once we confirm the issue, we will send a replacement of the same item, size, and color at no additional charge. We do not require you to ship the damaged item back unless we specifically request it.
Requests received more than 14 days after delivery cannot be honored.
Wrong or missing items
If you received the wrong product, or part of your order is missing, contact contact@incensenashtrays.com within 14 days of delivery and we will correct it.
Incorrect shipping addresses
Please double-check your shipping address at checkout. If a package is returned to us because the address was incomplete or incorrect, you are responsible for the cost of reshipping. If a package is lost due to an address error entered at checkout, we cannot replace it free of charge.
Order changes and cancellations
Because items go into production quickly, we can only change or cancel an order before it enters production. If you need to make a change, email contact@incensenashtrays.com immediately with your order number. Once production has begun, the order cannot be modified or cancelled.
Shipping delays
Delivery estimates are provided by our fulfillment and shipping partners and are not guaranteed. Delays caused by the carrier, customs, weather, or events outside our control are not grounds for an exchange or refund.
Questions
Email contact@incensenashtrays.com and we will respond as quickly as we can.